Introduction

Thank you for choosing Hackney Podiatry for your foot care. Our goal is to provide the best standard of care in a welcoming, professional and comfortable environment.

Our Services

At Hackney Podiatry, we offer a wide range of services to address all aspects of foot health, including:

• Bespoke Orthotics: Custom insoles to improve foot mechanics, treat pain or help rehabilitate from injury.
• Core Podiatry: Treatment for conditions like corns and calluses.
• High Risk Foot Care: Special care for patients with certain medical conditions to avoid complications.
• MLS Laser: Treating soft tissue injuries with the use of cold laser.
• Minor Surgery: If necessary, we offer minor surgical interventions for ingrowing toenails and verrucae.
• Nail and Skin Care: Treatment for verrucae, ingrown toenails and fungal infections.
• Sports Injuries : Managing and treating foot and ankle injuries related to sports and exercise.

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Your First Appointment

During your first appointment, we’ll take the time to listen to your concerns, assess your feet, and discuss the most appropriate treatment options for you. Here’s what you can expect:

• Thorough consultation: We’ll ask about your medical history, any current foot problems, and your lifestyle.
• Examination: We’ll carefully examine your feet and possibly perform diagnostic tests (if needed).
• Treatment: If it's indicated and we're able to offer treatment immediately, we will.
• Treatment plan: Together, we’ll create a treatment plan tailored to your needs.
• Follow-up care: We’ll provide instructions on what to do next and discuss any necessary follow-up appointments.

Our Podiatrists

All of our podiatrists are registered with the HCPC, have professional indemnity insurance with either the Royal College of Podiatrists or the Institute of Chiropodists and Podiatrists and hold a BSc (Hons) in podiatry.

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Patient Care and Safety

Hackney Podiatry complies with best practice guidelines issued by the Royal College of Podiatry. This ensures the highest standards of hygiene and safety protocols so that you are welcomed into a clean, safe environment during every visit. If you have any concerns or specific needs, please don’t hesitate to let us know.



Booking Appointments

There are several ways in which you can book an appointment at Hackney Podiatry; via email, phone and in person. Please read the following regarding booking.

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• Clinic Appointments

With the exception of nail surgery and verruca needling, all appointments require that the full amount is payable at time of booking. Nail surgery and verruca needling require a 50% deposit at the time of booking.

• Home Visit Appointments

Home visit appointments are booked directly with Sarah, and may require payment in advance.

Confirmations and Reminders

Email confirmations are sent at the time of booking. SMS and email reminders are sent 48 hours prior to your appointment. If you have not received confirmation of your appointment, you may not be booked so please check!

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Cancelling an Appointment

Hackney Podiatry operates a 48 hr cancellation policy, like many healthcare practices.

Failure to give 48 hrs notice will result in the full appointment fee being charged. This includes Home Visits. Discretion applies in extenuating circumstances.

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Non-Attendance

If you fail to attend your appointment you will be charged the full appointment fee. This includes Home Visits. Discretion applies in extenuating circumstances.

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Late Attendance

Please arrive promptly for your appointment. Arrivals up to 10 minutes late will be seen, within the remaining appointment time. Arrivals more than 10 minutes late may need to be rescheduled.

Appointment Length

Appointment times vary dependent on the appointment type:

• Core Podiatry: 45 minutes
• MSK Assessment: 60 minutes
• Home Visits: 45 minutes
• Extended Routine Follow Up: 45 minutes
• Routine Follow Up: 30 minutes
• Check up: 15 minutes
• Nail surgery/verruca needling: 60 minutes

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Overruns

If your treatment requires more time than the appointment allows, you may be required to book an additional, follow up appointment. If it is possible to do so, we may extend the existing appointment and you will be charged for the extra time on a pro-rata basis. For every additional 15 minutes spent a charge of £20 will be applied. If it looks likely your appointment will overrun, the podiatrist will discuss this with you.

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If you are unhappy with your treatment

At Hackney Podiatry we aim for the highest possible standards of patient care. If you feel we have not met the standard you expect, or are unhappy with your treatment in any way, we ask that you discuss with us and we will aim to rectify the issue to your satisfaction. If the issue cannot be resolved then we may offer a full refund for your treatment (excluding consumables and orthotics).

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Clinical Notes

According to best practice guidelines, Hackney Podiatry maintains a record of the treatments you receive. You have the right to receive a copy of your clinical notes. Any requests for clinical notes should be made to Sarah Crookes, Director, and will be processed within 28 days.

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Your Data



In order to provide clients with safe and transparent care, it is essential to collect some data from you. For more information on the data collected, how it is stored and subsequently used please refer to the privacy policy.